Connect your business step by step
Try the demo and prepare your content first. Activation requires confirmed payment and valid Meta setup.
STEP 1
Try the demo and check requirements
The demo uses fictional data and does not connect WhatsApp. Your business needs Meta Business access and a compatible API phone number. Review Meta requirements and possible charges before subscribing.
STEP 2
Sign up when payments are enabled
Signup shows availability. Choose a plan and monthly or annual billing; Stripe confirms payment before activation. A cancelled checkout can be resumed using the same email and password.
STEP 3
Add your content
Add verified questions and answers under Knowledge. Add names, prices in guaraníes and descriptions under Products. Avoid uploading sensitive data that customer service does not need.
STEP 4
Connect Meta in Settings
Settings includes a wizard to authorize your business and choose your number in Meta without copying tokens. If setup is pending, AlfaFlow still needs to enable its platform configuration. If you use WhatsApp Business, do not delete your account: keeping the app depends on eligibility confirmed by Meta.
STEP 5
Customize replies and human attention
Set a greeting, AI language preference, escalation numbers and business hours with a timezone. Your team must monitor escalated chats; no external alert is sent automatically. Pause, resume or close individual conversations.
STEP 6
Test before sharing the number
Use an authorized phone to test a greeting, an FAQ, a product and an advisor request. Check messages and delivery states in the dashboard. AI requires provider configuration and credits.
If the bot does not reply
Open Bot status on your dashboard. Review WhatsApp connection, business hours, allowances and conversations paused for a person.
A sent reply may still be awaiting delivery to the phone. Check Conversations before resending; failed deliveries are not retried indefinitely.
If AI or billing needs attention, contact your AlfaFlow administrator. If you already paid, try signing in before paying again. Do not share keys, passwords or verification codes in chat.
How allowances are measured
A conversation starts a fixed 24-hour window per contact. Allowances renew each UTC calendar month. At the limit, messages are still stored but new windows receive no generated replies. Rule-based replies use no AI credits.